After registering my account on mobile I toggled on all additional security features then attempted to add funds once my details were verified. All methods I select to add funds (except wire transfer which won't work due to my pending identity verification) give the error "Woops! Something's wrong, please reach out to support." It should additionally be noted that this problem does not persist for me when accessing the website from my desktop. EDIT: For the curious, my issue was resolved by Shakepay support within 24 hours. This post is intended to constructively point out the presumably unintended disparity between the mobile and desktop environments so that it can be addressed if it is reproducibly affecting new users.

I can't verify because whenever I try to submit my passport photo it says "connection lost, please try again". The connection is fine. internet is fine. I'm logged into my account. Been trying over and over for an hour. Very frustrated.

I can't find the link! Deposit held up!

I wire transferred 12k on Monday and still haven't seen it appear on my account. The customer service is taking more than 4 days to reply and I am getting very frustrated with large sum of money being lost... Shakepay has terrible customer service and app.

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I'm trying to create an account but my address isn't recognized

Bonjour, J'ai ouvert un compte le 22 mars et nous sommes le 1er avril, soit 10 jours plus tard et j'attends encore votre confirmation. Est-ce normal? J'attends impatiemment. Merci, Claude Marcil, 450 435 8232, acmarcil@hotmail.com

Cant sign up cause it dosent recognize my fuckin address

App crashes whenever I try to open. Phone is a one plus 8 pro with the latest software

Submitted required information for the identity check. Waiting for 14 days now with no response. Over the past week I've tried contacting support via chat with no response. Making it challenging to support/recommend Shakepay to others with this type of experience. Any help would be much appreciated.